Unisex EcoSmart® Pullover Hoodie Sweatshirt

Thank you for shopping with us! Please review our shipping policy to understand how your orders will be processed and shipped.

Flat Rate Shipping:

• For orders totaling less than $50, we offer a flat rate shipping fee of $5.99.
• This flat rate applies to all orders below $50, regardless of size or weight.

Free Shipping:

• Enjoy free shipping on all orders totaling $50 or more.
• Once your order reaches the $50 threshold, the shipping fee will automatically be waived during checkout.

Shipping Methods:

• We primarily utilize standard shipping methods for all orders.
• Please allow 1-2 business days for order processing, in addition to the standard shipping times.
• Orders are typically shipped and may include tracking information

Shipping Address:

• Please ensure that your shipping address is accurate and complete to prevent any delays or issues with delivery.
• We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Shipping Restrictions:

• Certain items may be subject to shipping restrictions due to size, weight, or regulatory reasons.
• We reserve the right to refuse shipping certain items to certain locations.

Contact Us:

• If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team.
• You can reach us via email at [insert email address] or by phone at [insert phone number].

Policy Updates:

• We reserve the right to update our shipping policy at any time without prior notice.
• Any changes to the shipping policy will be reflected on this page.

By placing an order with us, you agree to adhere to the terms outlined in our shipping policy. Thank you for choosing us for your shopping needs!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@guesswhatwegot.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@guesswhatwegot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@guesswhatwegot.com.